Assurio Hub

Support

Help with Assurio Hub on web, iOS and Android.

Contact us

Privacy and data requests: privacy@assurio.app

We reply within one business day, Monday to Friday.

Delete your account

To delete your Assurio Hub account and personal data, email privacy@assurio.app from the address you sign in with, or open Settings → Delete account in the app.

We remove your profile, sign-in credentials and notifications. Maintenance and fire-safety records your workspace is legally required to keep may be retained with your personal identifiers removed. Requests are completed within 30 days.

Common questions

I can't sign in — it says my email isn't on the access list.: Assurio Hub is invite-only. An admin or manager must add your email in Settings → Team access before you can create an account.
I forgot my password — how do I reset it?: On the sign-in screen tap Forgot password and enter your email. You will receive a reset link if your email is already on the workspace access list.
The camera opens when I add a job. Can I type instead?: Yes. On the capture screen choose the text option to describe the fault without taking a photo.
My changes aren't showing in the mobile app.: Force-close and reopen the app. Assurio Hub loads the latest published version each time it starts.
How do I delete my account?: Email privacy@assurio.app from your account address, or use Settings → Delete account in the app. Requests are actioned within 30 days.